Customer Comments

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Last revised: 21 May 2008

These are some of the comments we have received from you through our customer surveys this year. All comments (positive and negative) are fed back through to our team meetings and used to see where we can improve the service to our customers :

Food Safety / Health & Safety Team


"Helpful & pleasant staff - good communication skills"
"Efficient, informative."
"It reassured my actions were correct and the hygiene information was excellent."
"I am very grateful for the department's constructive and helpful approach."
"Whenever I have asked for help or clarification on a health / food matter it has been handled very efficiently. You have an excellent team."
"They could clearly answer my questions I had on the spot and sent written information to me within a day or two. Also friendly."
"In reply to my letter I finally received a phone call but there has been no further contact. When I did finally receive a phone call the officer was polite and friendly."

Housing & Pollution Team


"Very quick response."
"It achieved the required result promptly."
"They managed to deal with a hysterical nutcase and resolve the matter with relatively no screaming from her."
"Although the neighbours noise and light nuisance has ceased, I would have welcomed a copy of the letter sent to the neighbour or feedback from visit - whichever method of approach was taken."
"I had to ring to find out why my problem had not been resolved (I was not updated)."

Environmental Pollution


"Excellent communication & advice. Many thanks."
"Very knowledgeable and helpful. Your officer really knows his stuff! Thank you."

Animal Welfare


"Not sure about the outcome but I was kept informed. Your officer & RSPCA perfect. "
"My call to the department was towards the end of the day and the officer involved was only too pleased to offer assistance which involved a drive to Pewsey from Devizes to resolve the situation and return."
"Impossible to get in contact with the officer and always seemed to miss her - matter not resolved !!"

Pest Control


"Our enquiry was dealt with in a prompt, efficient and understanding way. Kennet services serve us well."
"Very quick response, and the gentleman who dealt with the problem was very polite."
"An explanation was given as to why we had a problem and background history to avoid any future problems."
"Polite, courteous, helpful and knowledgable. Did a good job."
"Prompt, efficient and solved the problem."
"When we made the appointment we were not informed there was a charge. We were told this by the officer who said there was a 'small charge'. It was £40! And we still have rats !!"
"Very expensive removal of small wasp nest (£40) considering we already pay the salary in the rates."