| Key:
 | National Performance Indicator |
| Local Performance Indicator |
 | Key Performance Indicator |
Customer Satisfaction surveys
| Actual 2005/06 | Actual 2006/07 | Target 2007/08 | Apr - Jun 2007 | Jul - Sep 2007 | Oct - Dec 2007 | Jan - Mar 2008 |
| Local PI | % of returns from customer surveys that rated the service from the Food Safety / Health & Safety Team as 'good' or 'excellent' | 91% | 94% | 90% | 100% | | | |
| Local PI | % of returns from customer surveys rating the service from the Housing & Pollution Team as 'good' or 'excellent' | 84% | 76% | 75% | 73% | | | |
| Local PI | % of returns from customer surveys rating the service from Environmental Protection as 'good' or 'excellent' | 100% | 100% | 80% | 100% | | | |
| Local PI | % of returns from customer surveys that rated the service from the Animal Welfare Officer as 'good' or 'excellent' | 86% | 93% | 90% | 25% | | | |
| Local PI | % of returns from customer surveys that rated the service from the Pest Control Officer as 'good' or 'excellent' | 81% | 89% | 90% | 84% | | | |
| Local PI | Overall satisfaction with service | 86% | 86% | 85% | 74% | | | |
| Local PI | Candidates attending Food Hygiene courses rating the overall training as 'good' or 'excellent' | 100% | 98% | 95% | N/A | | | |
Environmental Health General
| Actual 2005/06 | Actual 2006/07 | Target 2007/08 | Apr - Jun 2007 | Jul - Sep 2007 | Oct - Dec 2007 | Jan - Mar 2008 |
| BV 166 | Score against Environmental Health / Trading standards checklist | 97% | 97% | 100% | Reported annually |
| Local PI | % of complaints / enquiries / requests for EHPS service responded to within 1 working day | 95% | 92% | 92% | 88% | | | |
| Local PI | Number of promotional activities / press releases carried out by officers to support Environmental Health objectives | 85 | 79 | 40 | 7 | | | |
Private Sector Housing
| Actual 2005/06 | Actual 2006/07 | Target 2007/08 | Apr - Jun 2007 | Jul - Sep 2007 | Oct - Dec 2007 | Jan - Mar 2008 |
| Local PI | Housing Grants: EHO decision within 4 weeks of receipt of completed applications received | 100% | 100% | 95% | 100% | | | |
| Local PI | Percentage of Housing Renewal grant allocation
- spent
- spent + committed | 93%
112% | 80% 96% | 80% 110% | 4% 15% | | | |
| Local PI | Houses in Multiple Occupation: % of programmed high risk inspections that were carried out | 100% | 100% | 95% | none due | | | |
Pollution
| Actual 2005/06 | Actual 2006/07 | Target 2007/08 | Apr - Jun 2007 | Jul - Sep 2007 | Oct - Dec 2007 | Jan - Mar 2008 |
| Local PI | Percentage of private water supplies failing initial test either :
a) passing subsequent test or
b) entering into a statutory undertaking to improve water quality,
as a result of KDC action | 100% | 100% | 100% | 100% | | | |
Food Safety
| Actual 2005/06 | Actual 2006/07 | Target 2007/08 | Apr - Jun 2007 | Jul - Sep 2007 | Oct - Dec 2007 | Jan - Mar 2008 |
| Local PI | The percentage of high risk food premises inspections due that were carried out | 97% | 96% | 95% | 91% | | | |
| Local PI | Number of programmed food sampling initiatives carried out | 11 | 9 | 10 | 3 | | | |
| Local PI | Percentage of people passing the Foundation Food Hygiene Course | 100% | 98% | 100% | 100% | | | |
| Local PI | Candidates attending Food Hygiene courses rating the overall training as 'good' or 'excellent' | 100% | 98% | 95% | N/A | | | |
Health & Safety
| Actual 2005/06 | Actual 2006/07 | Target 2007/08 | Apr - Jun 2007 | Jul - Sep 2007 | Oct - Dec 2007 | Jan - Mar 2008 |
| Local PI | The percentage of Health & Safety inspections due that were carried out | 96% | 96% | 90% | 19% | | | |
Environmental Protection
| Actual 2005/06 | Actual 2006/07 | Target 2007/08 | Apr - Jun 2007 | Jul - Sep 2007 | Oct - Dec 2007 | Jan - Mar 2008 |
| BV 216a | Number of 'sites of potential concern' [within the Kennet area] with respect to land contamination | 149 | 152 | 150 | 152 | | | |
| BV 216b | Number of sites for which sufficient detailed information is available to decide whether remediation of the land is necessary, as a % of all 'sites of potential concern' | 83% | 87% | 87% | 87% | | | |
| BV 217 | % of pollution control improvements to existing installations completed on time | 91% | none due | 90% | none due | | | |
| Local PI | LAPPC permits : % of authorisations determined and issued within 4 months from receipt of completed application | 100% | none received | 100% | none rec'd | | | |
| Local PI | LAPPC permits : % of due inspections carried out (6 or 12 monthly) | 100% | 100% | 100% | 100% | | | |
| Local PI | Energy Efficiency : % (number) of households in Kennet who have completed a Home Energy Check survey as a direct result of Kennet initiatives (cumulative) | 3.10%
(1,029) | 2.02% (680) | 1.5% (506) | 0.5% (176) | | | |
Animal Welfare & Pest Control
| Actual 2005/06 | Actual 2006/07 | Target 2007/08 | Apr - Jun 2007 | Jul - Sep 2007 | Oct - Dec 2007 | Jan - Mar
2008 |
| Local PI | % of pest control complaints responded to within 1 working day | 93% | 90% | 92% | 76% | | | |
| Local PI | % of animal welfare complaints responded to within 1 working day | 95% | 91% | 92% | 98% | | | |
| Local PI | % of licensed animal establishments inspected that were due for inspection | 100% | 83% | 100% | none due | | | |
Community Safety
| (All cumulative figures) | Actual 2005/06 | Actual 2006/07 | Target 2007/08 | Apr - Jun 2007 | Jul - Sep 2007 | Oct - Dec 2007 | Jan - Mar
2008 |
| BV 126 | Domestic Burglaries per 1,000 households (actual) | 6.1
(206) | 5.25 (177) | 6.10 (206) | 1.19 (40) | | | |
| BV 127a | Violent crimes per 1,000 population (actual) | 9.2
(709) | 11.56 (895) | 5.93 (459) | 2.51 (194) | | | |
| BV 127b | Robberies per 1,000 population (actual) | 13
(0.2) | 0.10 (8) | 0.06 (5) | 0.00 (0) | | | |
| BV 128 | Vehicle crimes per 1,000 population (actual) | 4.7
(360) | 4.38 (339) | 5.37 (416) | 1.12 (87) | | | |
| BV 225 | Actions against domestic violence (checklist) | 64% | 82% | 73% | 82% | | | |
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