Legal & Democratic Services Charter
Mission for the Legal and Democratic Services Department“To make Kennet a better place in which to live, work, play and do business”Vision for the Legal and Democratic Services Department"To provide quality legal and democratic advice service to Kennet and associated bodies to enable them to fulfil their objectives. To give a first class Local Land Charges Service to the citizens of the District".
Aims We aim to do this by:
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Working in partnership with our customers by providing a quality, proactive, effective, efficient and courteous legal and democratic advice service;
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Making positive and innovative contributions to the delivery of the Council’s stated aims and objectives.
Objectives
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We will strive to provide quality legal and democratic advice service:
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Being accessible, approachable and courteous;
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Working with and meeting the changing needs of our customers;
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Providing positive and innovative legal and democratic solutions to meet customer needs;
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Providing a service tailored to our customers requirements by embracing e-delivery
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Keeping costs down through the application of Best Value and best practice principles;
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Improving our services through a quality system, such as The Law Society’s Lexcel Practice Management Standards and Investors in People;
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Valuing diversity in the workforce, training, listening and caring for all staff;
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Making effective use of information technology;
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Learning from customer feedback.
Customer Feedback
We value our customers and pro-actively encourage feedback.Services
We provide a full and comprehensive legal and democratic advice service.
For further information, please contact:
Legal and Democratic
Services
Kennet
District Council
Browfort
Bath
Road
Devizes
Wiltshire SN10 2AT
Tel: 01380 724911
Fax: 01380 720835