Housing Association and Council Housing
Kennet District Council does NOT have a stock of ‘Council’houses.
Sarsen Housing Association is now responsible for these properties along with a number of smaller Housing Associations.
Any problems with these properties should, in the first instance, be dealt with by the relevant Housing Association.
The Environmental Health department is NOT involved with the allocation of rented property - any queries should be passed to Homes@Kennet (External link) or the relevant Housing Association.
Useful contacts
Homes @ Kennet
Browfort, Bath Road, Devizes, SN10 2AT
tel : 01380 734734
email : info@homesatkennet.co.uk (External link)
website : www.homesatkennet.co.uk (External link)
Sarsen Housing Association
Sarsen Court, Horton Avenue, Cannings Hill, Devizes SN10 2AZ
tel : 01380 720027
email : sarsen@sarsen.co.uk
website : www.sarsen.co.uk (External link)
James Butcher Housing Association
10 The Parade, Marlborough, SN8 1NE
tel : 01672 515622
website : www.jbha.co.uk (External link)
Guiness Trust
Hawkfield Business Park, 1-2 Osprey Court, Hawkfield Way, Bristol BS14 0GT
tel : 01275 766300
website : www.guinnesstrust.org.uk (External link)
Kennet Housing Society Ltd
24 The Parade, Marlborough SN8 1NE
tel : 01672 514384
Knightstone Housing Association
Unit 15, Avon Reach, Monkton Hill, Chippenham SN15 1EE
tel : 01249 444411
website : www.knightstone.co.uk (External link)
Sovereign Housing Association
Berkshire House, 17-24 Bartholomew Street, Newbury RG14 5LL
tel : 01635 550222
website : www.sovereign.org.uk (External link)
The above lists the main Housing Associations with properties in Kennet
Complaints against a Housing Association
Kennet does not have any direct control over the Housing Associations working in the District.
In the first instance, you should seek to resolve the matter by speaking to your Housing Association landlord. All Housing Associations have a written complaint procedure. If you still feel your complaint has not been satisfactorily dealt with, you can seek assistance from your local Citizen's Advice Bureau. Additionally, you can contact the Independent Housing Ombudsman (IHO) at www.ihos.org.uk (External link)
In contacting the IHO, you will normally need to demonstrate that you have already been through your landlords' internal complaints procedure.